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Songgirl Kim's avatar

I remember a flight I took years and years ago with my 13 month old daughter. She cried, had a hissy fit, and generally annoyed all the fellow passengers. A flight attendant offered to hold her while I wiped the sweat from my face. Ever since then, whenever I see a screaming baby or toddler, I tell the parents I’m a nurse, and I offer to hold or distract the child. Empathy. It’s what matters.

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Sue Thomas's avatar

As a retired 40 yr industry insider (flight attendant), I can only say 100 % 🎯!! However, while I didn’t work for United, I’m pretty sure all the majors have the exact same playbook...

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